Question 1

Is the number I get online a real offer?

Accepted Answer

No. Submitting the form is an offer request, not a purchase offer. We review your details, contact you to confirm the vehicle and condition, and make an actual written offer only after we have inspected the car.

Question 2

Do you buy older or high-mileage cars?

Accepted Answer

Yes. We buy all makes and models, including older, high-mileage, lien, salvage and rebuilt-title cars. Because we resell cars ourselves rather than sending them to auction, we can often pay more than the national online buyers.

Question 3

I already have a CarMax or Carvana offer. Can you beat it?

Accepted Answer

Upload it in step 2 of the form and we will review your vehicle and tell you whether we can offer more — no obligation. Beating another offer is not guaranteed, and our purchase offer is always subject to inspection and verification.

Question 4

Do you buy cars in Hawaii?

Accepted Answer

Yes — on Oahu. Submit your request with your Oahu ZIP code and we will contact you to explain how inspection, title paperwork, payment and vehicle pickup work for island vehicles. The same rule applies: a real written offer comes after we have verified the car. Other islands are not served at this time.

Question 5

How long does it take to hear back?

Accepted Answer

We review every request personally and call or text you back as soon as we can, usually the same or next business day. If it is urgent, call (650) 339-6211.

Question 6

Do I need to bring my car to you?

Accepted Answer

Usually not. We are based in Hayward and serve the Bay Area and surrounding areas. For most sellers we come to you for the inspection. A little farther out? Submit your request and we will confirm whether we can come to you.

Question 7

What happens at the inspection?

Accepted Answer

We look the car over, check that it matches your description, verify the VIN and title, and take it for a short drive if it runs. Then we give you a written offer. You are never obligated to accept.

Question 8

What if my car has a loan on it?

Accepted Answer

Tell us in the form. In many cases we can work with your lender on the payoff, but we confirm the details with you before making an offer.

Question 9

What if my car isn’t running or has a salvage title?

Accepted Answer

Tell us honestly in the form and we will let you know whether it is something we can buy. Condition and title status affect what we can offer.

Question 10

How and when do I get paid?

Accepted Answer

Same day. Once you accept the written offer and we complete the paperwork together, you are paid the same day using the payment method agreed in writing. We do not take the car until payment is arranged.

Question 11

What documents do I need?

Accepted Answer

Your California Certificate of Title (or lender information if there is a loan), a valid government photo ID, current registration if you have it, and all keys. We will walk you through the title transfer and the DMV Notice of Transfer and Release of Liability.

Everything you’re wondering.

Requesting an offer

Inspection, loans & condition

Payment & paperwork

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